FAQ – Frequently Asked Questions

WEB NAVIGATION

1) Which browsers are compatible with designobject.it?
Our website is optimized for all major updated browsers (Google Chrome, Mozilla Firefox, Safari, Microsoft Edge) on Windows, MacOS, iOS, and Android devices. For the best experience, we recommend keeping your browser up to date.

2) I saw a product on your website but now I can’t find it. Why?
We regularly update our catalog. Some items may become temporarily unavailable or be permanently discontinued. If in doubt, please contact us to check availability.

PURCHASING

1) What payment methods do you accept?
We accept:

  • Credit/debit cards (Visa, Mastercard, American Express)

  • Bank transfer

  • PayPal

  • Google Pay

  • Klarna (installment payments)

2) Can I pay cash on delivery?
No, we do not currently offer cash on delivery. We have chosen secure and traceable payment methods to ensure maximum protection for both our customers and our store.

3) Can I place an order by e-mail?
Yes. You can email us at info@designobject.it, indicating the product you would like to purchase and your shipping details. We will send you a secure payment link.

4) Can I place an order via WhatsApp?
Yes. You can reach us at +39 328 4512217 or by clicking the WhatsApp icon on our website. We will guide you through the order and payment process.

5) Can I place an order by phone?
Yes. Call us at +39 328 4512217. We will take your shipping details and send you a secure link to complete your payment.

6) How long will it take to receive my order?
Once payment is received, your order will be handed over to the courier within 24/48 hours. Delivery usually takes 24/72 hours in Italy (depending on the destination).

7) How are deliveries made?
We use leading national and international couriers (BRT, SDA, GLS, UPS, FedEx, Poste Italiane). For large, fragile, or heavy items, we rely on specialized transporters.

8) Do you ship internationally?
Yes, we ship worldwide. Shipping costs vary depending on the destination country.

9) Are customs duties applied for non-EU orders?
Yes. Shipments outside the EU are made under the DDU (Delivery Duty Unpaid) condition: customs duties, local taxes, or clearance fees are the responsibility of the customer.

10) Can I request delivery to a pick-up point?
Yes. You may request delivery to the nearest courier branch. Please let us know when confirming your order.

PRODUCTS

1) Can I get more details about a product?
Of course. Contact us at info@designobject.it or via WhatsApp.

2) How do I know if a product is available?
Our online catalog only displays items that can be ordered. If a product is not shown, it means it is not currently available.

3) Can I order a product that is not listed on the website?
Please contact us at info@designobject.it or call us. We will check whether it can be supplied.

DELIVERY & AFTER-SALES

1) When will I receive my order?
Orders are usually delivered within 3–5 business days in Italy. For international shipments, delivery times depend on the destination country. In case of delays, we will inform you promptly.

2) Does the courier also handle installation?
No, delivery does not include installation or assembly.

3) What should I do when my order is delivered?
Please check that:

  • the number of packages matches the transport document;

  • the packaging is intact and undamaged.

If there are any issues, note them immediately with the courier and contact us within 24 hours.

4) What if the product is delivered damaged?
All items are shipped insured. If you receive a damaged product, contact us immediately: we will arrange a replacement or refund.

5) Can I bring a product to an assistance center?
Yes. Our workshop is located at via Papa Giovanni XXIII, 18 – 35030 Selvazzano Dentro (PD), Italy. Please contact us before visiting.

Warranty: all products are covered by the 24-month legal warranty of conformity provided under EU consumer law (Directive 1999/44/EC and Italian Consumer Code).

PERSONAL ACCOUNT

1) How can I update my account details?
Go to the “My Account” section to change your address, password, or other personal information.

2) I changed my e-mail address. How do I update it?
Log into “My Account” and update your e-mail. You will not need to create a new registration.

👉 Please note: consumers who purchase online from designobject.it have the right to withdraw from the contract within 14 days of receiving the goods, as provided by EU consumer protection laws. For more details, please check our [Terms & Conditions] and [Privacy Policy].