Designobject.it ensures that the processing of personal data obtained by e-mail comments and complies with the requirements of privacy legislation (D. lgs. 196/2003).The article 130 of the new privacy code (D. lgs. 196/2003) lays down the obligation of prior acquisition of consent – so called opt-in – ( both for the activities aimed for the consumer -b2c- and for the bussiness –b2b-) to send advertising or marketing communications using e-mail.
Data collection can be made:
1) Directly, by entering information in the form on our website;
2) Subscribing to our newsletter or to our mailing list;
3) From third parties, through the acquisition of information from lists and databases of suppliers of personal data.
The notice to the parties concerned, prepared by us, are provided:
-from our on-line form
-by subscribing to our newsletter or mailing list
-by sending the first e-mail message using the personal data collected by third parties, which may follow the consent to of the parties concerned to receive commercial messages or the request of opposition and removal of the processed data.
Examples of disclosure:
For those interested, Designobject.it is asking the consent for:
-the treatment of the data (if required)
-the use of electronic mail for marketing purposes (so called opt-in)
Designobject.it warrants that it has obtained:
-the consent for the data collected through the online form on the website
-the consent for the data collected through newsletter-mailing list
-suitable guarantees by our data providers
Recipients who do not wish to continue receiving promotional messages by Designobject.it and their customers can exercise their right to object to the processing of data and the receipt of promotional messages by e-mail (so-called opt-out), asking the cancellation of their information by writing to [email protected]
We respect your privacy, hence the information you provide remains confidential.
FAQs
Exploring the website
1) How should I configure my browser for an optimum use of the services of Designobject.it?
Designobject.it provides full compatibility with Internet Explorer 7.0 or higher, Firefox, Google Chrome , Safari versions for Operating Systems Windows or Apple Mac OS.
2) I had seen a product I am interested in on your website and now I cannot find it anymore. How so?
Designobject.it updates its catalogue every day and guarantees the availability at reasonable length . It is therefore possible that a product may “disappear” from the site sometimes but only temporarily.
Purchasing
1) How can I pay for my purchases on Designobject.it?
Designobject.it offers the possibility to pay with PayPal only.
2) What if I am not registered for PayPal services?
Even if you are not provided with PayPal services, when you will proceed the purchasing procedure, you will have the possibility to buy without being necessary to register.
The merchandise will be sent soon after we will receive the confirmation of your transaction.
3) Is it possible to pay by check?
No, it is not possible to do so because Designobject.it prefers the easiest and safest way for the accomplishment of the transaction.
4) Can I place an order by e-mail?
Unfortunately, we cannot accept orders by e-mail but only orders placed through the online procedures on the site Designobject.it. If you need support for the execution of an order, please contact us by telephone (+39 3284512217) or via e-mail ([email protected]) providing a phone number so we can call you if in need for further information.
5) Can I place an order by phone and then communicating to you the data of my credit card?
No, Designobject.it operators are not allowed to receive orders via telephone. Under no circumstances, Designobject.it operators are authorized to receive the credit card data of our customers via telephone. This confidential information is provided by the customer directly to the bank that deals with this type of transactions through a secure server connection.
6) Can I place an order via fax communicating the information of my credit card?
No, Designobject.it doesn’t give the possibility to order in this way. As mentioned above, our customers can make orders only by using his/hers personal account on our website.
7) I would like to buy XYZ product, within how much time I will receive my order?
Our delivery times range from 24/48 hours to a maximum of 20 days. After the ordering you will receive a message with a summary of the products ordered at the address indicated on the order form you have completed on the website and the expected date of delivery. In the event of delivery problems, Designobject.it takes responsibility to contact the customer in order to notify him/her for the inconvenience.
8) How is the delivery being made?
Designobject.it uses the main national and international delivery services who certifies to safely carry the product right at the address indicated by our customers. For massive, heavy or fragile packages we use specialized agents in the transportation of furniture.
9) I want to buy products from Designobject.it but I live abroad. Can I still place an order?
Designobject.it is making deliveries all over the world, with different tariffs corresponding to each zone of the world.
10) Are there any additional charges?
Deliveries to countries outside the European Union are subject to the rules of the country of destination. Our deliveries are made on a DDU (Delivery Duty Unpaid) basis, which shall be borne by the purchaser’s costs related to customs clearance and duty.
11) Designobject.it provides a special price list for companies?
For more information please contact us via e-mail.
12) Is it possible to receive the goods on a stationary storage?
Yes, it is possible to receive the goods ordered in Stored at the headquarters of the courier closest to you. This type of delivery must be agreed, at the time of order acknowledgment, carried out by us normally within 24 hours from the online part of the customer.
Apply for a product
1) Is is possible to obtain more detailed technical specifications on a product from Designobject.it catalogue?
Definitely. For this kind of information, we suggest you to contact us via e-mail.
2) I would like to know if the XYZ product is available for sale.
The online catalogue of Designobject.it is continually expanding. Designobject.it updates its catalogue every day and displays only the products for which it can guarantee availability in a reasonable time. For this reason, we cannot guarantee the availability of products not included in the catalogue. For information regarding a specific product, please refer to our in-depth online catalogue, using all the search services currently available.
3) Is it possible to order a product that is not available in the catalogue?
For this kind of ordering please contact us via e-mail/phone so you can receive our full support.
Email : [email protected]
Phone : +39 3284512217
Before and after delivery
1) Today I have completed the order on Designobject.it, when will I receive the product?
Generally, after we have received the confirmation of the payment, we will contact you as soon as possible for the final confirmation on the availability of the products you have requested and for more information on the delivery time.
2) The courier who delivers me the products I have bought from Designobject.it is also responsible for its installation?
Designobject.it does not include installation of products sold but only their delivery.
3) What do I have to do when I receive my delivery?
Upon delivery of the products, we recommend you check: that the number of packages delivered is as specified in the accompanying document; that the packaging is not damaged or wet or otherwise altered.
Any damage or the mismatch in the number of packages or particulars, must be immediately reported to the carrier making the delivery. The delivery must be accepted by the customer with the right of inspection; without this acceptance, we cannot act upon eventual reimbursement for damage or loss.
4) If the delivered product is damaged, what should I do?
All products are covered by insurance. Immediately after delivery please inform us in order to start the practice of damage. The product will be replaced or refunded by us, according to your preference.
5) It is possible to bring a product bought on Designobject.it in any of your Service Centers?
Designobject.it does not have their own Service Center. All products sold by Designobject.it enjoy however the manufacturer’s warranty.
6) How can I exercise the right of withdrawal?
For more information on how to exercise the right of withdrawal, please send us an e-mail.
Personal section
1) How can I modify my personal account?
You can change at any time, any data you entered into your account registration by accessing the ‘’My Account’’ section.
2) I am a registered user, I changed my e-mail and I wish that I could send the news to the new address.
To change your personal information, passwords, respectively e-mail address, all you have to do is go on your tab, under My Account and proceed the modification desired. The variation of the email address does not entail a double registration, but is simply modifying the original.
RETURN A PRODUCT
Designobject.it fully guarantees the quality of its service and its products.
How to exercise the right of withdrawal: Customers wishing to exercise the right of withdrawal must be sent within 30 (thirty) days of receipt of product a registered letter with acknowledgment of receipt, expressing his wish to avail oneself of the benefits granted by the law, the information on the product, the order number issued at the time of purchase/order and the data on your method of payment to the following address:
Via Giovanni XXIII n.18, 35030 Selvazzano Dentro, PD, Italy
As an alternative to mail delivery and the consumer can send a telegram within 30 (thirty) days from receiving the product, at the above address.
The communication must be confirmed within 48 hours of sending the telegram or fax by registered letter with acknowledgment of receipt sent to the above address. To obtain a refund of the fee, within the same period of thirty (30) days from receipt of the products, the consumer shall return to sender by courier the item for which he intends to exercise the right of withdrawal. The product must be accompanied by the documents relating to the transport delivered with the product at the time of delivery.
Reimbursement:
Within thirty (30) days of receipt of the notice in which the consumer expresses the intention to exercise the right of withdrawal, Designobject.it will refund using only PayPal services. A refund relates only to the product price minus 10% of the purchase value, as shown in the order note: in any case the costs of shipping and delivery of the product will not be subject to repayment and, therefore, will be borne by the consumer. In the case of free shipping, the cost will have to be validated by our customer service. A necessary condition for the exercise of the right of withdrawal is the integrity of the product and its packaging.
For any further information regarding the exercise of the withdrawal right please contact us:
Phone +39 3284512217
E-mail: [email protected]
PRIVACY
The personal data collected through the registration procedures for services Designobject.it will be stored on electronic databases owned by Designobject.it Giorgio Marchetto, with registered office in Via Giovanni XXIII n.18, 35030 Selvazzano Dentro PD, Italy, who be the owner and responsible for the processing.
Your personal information will be used by Designobject.it in accordance with the principles of protection of privacy established by Legislative Decree n. 196 of 30 June 2003 and other applicable standards. This information concerns personal data sent by the user upon registration, as well as those derived from visits and navigation on our site Designobject.it subjects the personal data of users to all the processing operations by the Legislative Decree 196/2003 – or collection , recording, organization , storage, processing, modification, selection, extraction, comparison, use, interconnection and any other operation useful for providing the services requested, including disclosure to third parties where necessary – mainly using automated and computerized . These data can also be organized in databases or archives. In particular, the purpose of the processing of personal data are as follows:
a) to provide the services;
b) to provide information and/or send communications regarding the service;
c) to ensure that any and all accounting and tax;
d) to tracing alleged offenders only where specifically requested by the competent authorities
If the user have given consent:
e) provide information and/or offers of services that Designobject.it and / or its affiliates and / or subsidiaries , as well as commercial partners and outsourcers that may be of interest to the user, without entailing the transfer of data personal information to third parties. Designobject.it undertakes never to transfer the data of its customers to third parties;
f) ensure the quality of services offered, also offering after-sales services ;
g) sending notices and advertising information relating to products and initiatives and to third parties;
h) carry out market research and statistics, marketing and product preferences ;
The customer can access their data at any time and exercise the rights under Art. 7 of Legislative Decree 196/2003.
The personal data are divided into two categories: compulsory and optional, as indicated in the registration process. The conferment of compulsory data and its processing for the above purposes is strictly functional to the services. If the user refuses to provide such information or refusal to consent to their treatment will result in the inability to use the service offered by Designobject.it.
The other data collected are used to help Designobject.it to offer a better service. Compared to them, the customer is free to provide or not.
Designobject.it inform you that, pursuant to art. 7 of Legislative Decree 196/ 2003, users have the right to:
a) know the existence of personal data concerning them ;
b) be informed of the details of the owner and controller;
c) to obtain from the controller: confirmation of the existence of personal data, the communication thereof and their origin, as well as the logic and purposes of the processing;
d) the cancellation, transformation into anonymous form or blocking of data processed in violation of the law;
e) updating, rectification and integration of the data;
f) certification that the operations referred to above were brought to the attention of those to whom the data were communicated and / or disseminated;
g) to oppose, in whole or in part, for legitimate reasons;
h) change her consent, in whole or in part, to the processing for purposes of commercial information or for carrying out market research or commercial communication and the like.
You will also have direct access via web to our data, like holding Designobject.it, through the access codes at My Account (“Username” or e-mail and “Password”). The user can thus add, modify or delete data at any time and without intermediation, independently and under their own responsibility.
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